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Frequently asked questions
What is the shelf life of the chocolates?
Enjoy our chocolates within 3 weeks to experience the quality of Fèlour at its best.
Should the chocolates be kept in the refrigerator?
No. For the best taste experience, store the chocolates in a cool, dark place with a temperature between 14 and 18 degrees Celsius. The refrigerator is too cold, which can cause the chocolate to turn white and lose flavor.
Do the chocolates contain allergens?
Yes. All our chocolates are made with dairy products. Not all chocolates contain gluten, nuts, or peanuts. However, everything is prepared in one kitchen, so traces of allergens may always be present in the chocolates. View the allergen information for each chocolate here.
My order arrived damaged, what now?
How annoying! That is certainly not the intention. Every order is packed by us with care, for a perfect taste experience. Unfortunately, we have no influence over how the parcel service handles the shipment. Do you have a complaint about the delivery? Please contact the parcel service that delivered the package
Is your chocolate produced in a sustainable manner?
Yes. We stand for quality and impact. Just like our chocolate producer. We work exclusively with Veliche™️ Gourmet chocolate: high-quality Belgian chocolate, made with care and respect for people and the environment. All of their cocoa comes from Rainforest Alliance certified farms within their direct supply chain, and they are actively committed to supporting local cocoa farmers and entrepreneurs.
Can I also pick up my order?
Yes. Select ‘pick up’ at checkout in the webshop and collect the order here.
Can I order a large quantity?
Contact us to discuss bulk orders.
Can I return a package?
No. For reasons of health protection and hygiene, Fèlour chocolate cannot be returned.